FOG & FLAME Return Policy

At FOG & FLAME, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a hassle-free return process.

1. Return Eligibility

✅ Contact Us Within 7 Days: If you’re not satisfied with your purchase, please reach out to us within 7 days of receiving your order. We will provide you with the return address.
✅ Products must be unused, unopened, and in their original packaging with all accessories included.
❌ Disposable vapes, used pod systems, and opened e-liquids are non-returnable due to hygiene and safety regulations.

2. How to Initiate a Return

To initiate a return, please follow these steps:

📧 Contact Us: Email our customer service team at [hifogandflame@gmail.com] with your order number and reason for the return.
📦 Prepare Your Package: Place the item(s) in the original packaging or a secure package.
🚚 Ship Your Return: Once your return is approved, we will provide you with a return shipping address. Please send the package via a trackable shipping method.

3. Refunds

🔹 Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
🔹 If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
🔹 Shipping fees are non-refundable, and you are responsible for the return shipping costs.

4. Exchanges

🔄 If you need to exchange an item for a different product, size, or color, please indicate this when contacting us.
🔄 We will process the exchange once we receive the original item and confirm it meets our return conditions.

5. Damaged or Defective Items

🛠️ If you received a damaged or defective item, please contact us immediately at [hifogandflame@gmail.com] or [+92 301 6971000].
🛠️ We will arrange for a replacement or refund at no additional cost to you.

6. Non-Returnable Items

🚫 Gift cards
🚫 Final sale items
🚫 Opened or used disposable vapes, e-liquids, and pods
🚫 Personalized or customized products

7. Contact Us

If you have any questions about our return policy, feel free to reach out:

📧 Email: [hifogandflame@gmail.com]
📞 Phone/WhatsApp: [+92 301 6971000]

Thank you for shopping with FOG & FLAME. We appreciate your business and are committed to ensuring you have the best experience possible! 🔥💨